Program management team
Draft for discussion
# Delivery leads
The delivery leads work at a service line level and support multiple product teams.
They understand:
- the service line deliverables for each product
- what work is outstanding
- the sequence of activities needed to achieve our commitments for the quarter and the tranche.
The leads set the right delivery expectations with stakeholders and manage issues and risk within a service line.
The role:
- anticipates delivery bottlenecks and proactively manage these
- understands, manages and communicates change impacts
- identifies and traverses technical and non-technical dependencies
- resolves conflict between product- and program-centric priorities
- reports clearly and concisely to support evidence-based decision making and assessment of trade-offs - this includes translating and communicating complex problems into easy-to-understand formats.
# Issues and risk
Delivery leads are responsible for ensuring issues and risks within a service line are documented and managed.
They provide a first line of escalation point for issues and risks from product teams.
They also interface between the service line and the broader program for issue and risk escalation and treatment.
# Dependencies
Delivery leads are accountable for managing dependencies within a service line and responsible for managing dependencies between service lines.
# Planning and orchestration
Delivery leads ensure teams within a service line have realistic and achievable plans for each quarter.
They ensure teams within a service line are appropriately coordinated and activities sequenced to avoid bottlenecks and cross-team delays.
# Reporting
Delivery leads are responsible for ensuring teams within a service line produce clear and meaningful reporting against milestones and agreed measures of success - OKRs (objectives and key results) and so on.
# Leadership
Delivery leads provide support, mentoring, guidance and advocacy for the delivery managers within the product teams.